FAQ

01

How much is shipping?

Free shipping for purchase above $200. $10 delivery charge apply to purchase below $200, or your can choose to self-collect at our Novena or Orchard outlet. 

02

How many days will shipping take? 

It takes 2-3 business days for local delivery, our delivery schedule is every Wednesday & Friday. 

East:               Mornig 

West:              Afternoon 

Woodlands & North East: After 4pm 

03

What is the return policy? 
  • For incorrect or defective items shipped, we have a 7 business days Returns policy upon receipt of order by the customer, subject to the following terms and conditions:

  • Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner

04

How do i return the item?

Cash refund is not allowable as payment commission has been paid to payment service provider, but product exchange are welcome, please bring along the return item to Novena or Orchard outlet for product exchange. 

05

How do i change order afte it has been placed? 

 

We have 7 days product exchange policy, please bring along your product and receipt to any of our outlet to proceed for product exchange. Please ensure the product and packaging are in good condition. 

06

What payment mode do you accept? 

 

We accept all credit/debit card, or you can choose to pay via paypal. 

07

Do i need Paypal account to purchase? 

 

No, you can pay by credit/debit card without open a paypal account. 

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© 2020 by True Aesthetics

NOVENA OUTLET

(Opposite Thomson Medical Center) Blk 2, Thomson Road, #01-653 Balestier Hill Shopping Center Singapore 320002

 

Call:  6358 2672

Weekday: 10am-8pm

Weekend: 10am-6pm

Close On Public Holidays ​ ​

TANJONG PAGAR OUTLET

(Tanjong Pagar MRT) 7 Wallich Street,

#B1-14, Guoco Tower,

Singapore 078884

 

Call: 6283 2688

Weekday: 11am-9pm

Weekend: 10am-6pm

Close On Public Holidays​ ​